Poonam Jha

Leading comprehensive design efforts for SAP Custom Code Transformation offerings and solutions, overseeing their development by internal teams.

Established a robust design thinking framework for the product team, standardizing methodologies and improving design efficiency.

Designed the entire product experience with interface, including customer environments, analytical dashboards, and reporting tools, enhancing internal operations and external partner/customer engagement.

Conducted extensive prototyping, usability testing, and product feedback sessions to iteratively refine designs and optimize product performance.

Provided critical technical support to eCW users, including healthcare providers across the US and Europe, ensuring seamless operation of EMR systems.

Troubleshot and resolved complex technical issues by performing in-depth analysis of system and database logs, utilizing SQL queries to pinpoint failure points.

Trained and mentored the Strategic Account Manager (SAM) team on eCW modules, enhancing their product knowledge and client support capabilities.

Delivered swift and accurate resolutions for workflow issues, leveraging deep expertise in EMR systems to minimize downtime and optimize user experience.

Co-organized WTM Surat and Flutter Ahmedabad, both Google-supported communities, fostering local tech engagement and knowledge sharing.

Organized and hosted over 50 events, including IWD Surat ('24-'25) and DevFest Surat ('23-'25), significantly increasing community participation and reach.

Coordinated major national and international events such as Flutter India, Flutter Con India '20, Flutter Day India '20, and Flutter Engage India, impacting a wide audience.

Delivered multiple speaking engagements, including "Design Thinking for Product Teams & Beyond" at DevFest Guwahati '24 (IIT Guwahati) and DevFest Ahmedabad '25, sharing valuable design insights.